ASK ME ANYTHING

HOW DO I KNOW IF MUTT HEADS HAS AVAILABILITY?

Please contact us!  We will be able to let you know how things are looking on our end. If you have a Pro Pet booking account with us, please send in a booking request.

WHAT DOES MY DOG NEED IN ORDER TO COME TO MUTT HEADS?

All dogs must be spayed or neutered (6 months and older), fully up to date on vaccines (DHPP, rabies and bordetella), have a flea/tick preventative within the last 30 days and be free of parasites. We require vaccine certificates prior to confirming your pet's boarding stay.

WHAT ARE MUTT HEADS' BUSINESS HOURS?

Our business does not have set hours, as our kennel permit is specifically "by appointment only". Our drop-off times are between 4 p.m. and 7 p.m. and our pick-up times are between 8 a.m. and 12 p.m. If your dog is only staying for one night, they can be here for a 24 hour period without any additional fees. If you need to arrange a time outside of our designated drop-off and pick-up hours, we will try our best to accommodate; however, you may be charged a daycare rate. Please contact us to arrange your drop-off/pick-up time appointment.

HOW MANY DOGS DO YOU TAKE AT A TIME?

We have a boarding permit for 12 dogs, however we only have 6 dog runs. Generally we take 6 dogs at a time, but if there is more than one dog in a house hold we will keep them in the same dog run.

WHAT DO I BRING WITH MY DOG WHEN BOARDING?

Please only bring the necessities. Our facility is small and we don't have a lot of extra space. 

  • Food (enough for your stay plus a couple extra days just in case). If you feed raw or anything in addition to kibble (fruit, veggies, etc.) please individually portion the meals.

  • A bed or blanket.

  • Collar and leash.

CAN I CHECK-IN ON MY DOG THROUGHOUT HIS OR HER STAY?

Absolutely! This is a huge part of our customer service at Mutt Heads. When you drop your dog off, we will start a "WhatsApp" group message. We will provide you with daily updates and pictures.

DO YOU TAKE ALL BREEDS AND SIZES OF DOGS?

Yes! We do however recommend that dogs are over 20 lbs. as we do have owls regularly on our property.

WHAT ARE YOUR COVID-19 POLICIES?

COVID-19 is still a very real risk right now, and we want to make sure that everyone is safe when dropping-off and picking-up their dogs from Mutt Heads. We are super proud of our facility and desperately want to show it off. For the time being, we have implemented a “no contact” policy. This means that no one will be able to enter the facility until further notice. We have updated our gallery so that everyone will be able to see where their dogs will be staying. When you come by to drop-off or pick-up your dog, please put him/her in the fenced area labelled “pick-up & drop-off location” along with all his/her belongings. Once your pooch has been put in the area, please give him/her a kiss goodbye and we’ll take things from there! If you have any questions or concerns, please reach out. This is still very, very new to us and we are just trying to make sure everyone says safe in this continuously weird time.

 

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