FREQUENTLY ASKED QUESTIONS

 

MY DOG GOES TO DAYCARE OR HAS PREVIOUSLY BEEN BOARDED, WHY DO THEY NEED A DAY TRIAL?

All facilities are run differently. We want to make sure that your dog is comfortable in our set-up and with our schedule. We run very different than a daycare, which is usually an all-day open concept play session. We have designated play time where we bring the dog(s) out to play. We will buddy up dogs if we have matches (or they will have solo time with us if we don't) but it rotates. We have found that some dogs that are used to daycare have trouble being left out and they struggle if they aren't included. This allows us to have a safe space for dogs that would not do well in a daycare like setting, as there are lots of different options for daycare style boarding. We are completely open and honest with how your dog does in our set-up and we want to make sure they are comfortable if they are boarded with us.

HOW DO I KNOW IF MUTT HEADS HAS AVAILABILITY?

Please send in a booking inquiry through your Pro Pet booking account. One of us will be in contact with you regarding availability. Our booking system books up to 120 days in advance. Please note: when booking the system doesn't indicate that there is availability, just that you are inquiring about specific dates. All new clients require a day trial prior to confirming a boarding stay.

WHAT DOES MY DOG NEED IN ORDER TO COME TO MUTT HEADS?

All new clients must attend a trial prior to confirming a boarding stay. All dogs must be spayed or neutered (6 months and older), fully up to date on vaccines (DHPP, rabies and bordetella), be currently on a flea and tick preventative and be free of parasites. We require vaccine certificates from a vet prior to confirming your pet's day trial or boarding stay.

WHAT ARE MUTT HEADS' BUSINESS HOURS?

Check-in and check-out appointments are available in 15 minute increments from 8 a.m. - 12 p.m. and from 4 p.m. - 7 p.m. Please respect your appointment time. This is a requirement of our boarding permit.

HOW MANY DOGS DOES MUTT HEADS TAKE AT A TIME?

We have a boarding permit for 12 dogs, however we only have 6 kennel runs. Generally we take 6 dogs at a time, but if there are two dogs in the house hold we will keep them in the same kennel run (if requested). House holds with three dogs will likely need two dogs runs based on the size of the dogs.

WHAT DO I BRING WITH MY DOG WHEN STAYING AT MUTT HEADS?

Please only bring the necessities. Our facility is small and we don't have a lot of extra space.

  • Food (enough for your stay plus an extra day just in case). If you feed raw or anything in addition to kibble (fruit, veggies, etc.) please individually portion the meals in disposable bags.

  • A machine washable blanket.

  • Collar and leash (and a harness if your dog is an escape artist).

We only leave toys/treats in the kennels that don't require supervision (no bones, antlers, etc.). We do provide a variety of treats, but if you would like your dog to have something in particular please send it along.

Please do not bring beds or dog dishes (unless they eat out of a slow feeder or equivalent).

CAN I CHECK-IN ON MY DOG THROUGHOUT THEIR STAY AT MUTT HEADS?

Absolutely! This is a huge part of our customer service at Mutt Heads. We will provide you with daily pictures through your ProPet booking account. We also try to post daily on Facebook and Instagram.

DOES MUTT HEADS TAKE ALL BREEDS AND SIZES OF DOGS?

Yes! We do recommend that dogs are over 20 lbs. as we have owls regularly on our property. This will be based on your comfort level in a rural setting.

WHAT IS MUTT HEADS' CANCELLATION POLICY?

We do require a 25% non-refundable booking deposit for boarding stays. More information on our cancellation policy can be found in the booking agreement/waiver when you send in your boarding inquiry.

DOES MY DOG GET TO PLAY WITH OTHER DOGS? DOES MY DOG HAVE TO PLAY WITH OTHER DOGS?

We do not require dogs to be dog-social to stay here. We fully understand that most dogs are not dog park social and usually just have a couple of doggy friends that they enjoy. We have structured playtime. We are not a daycare style facility. If you are okay having your dog out with other dogs and they do well with the dogs we currently have staying with us, we will try and run a play group consisting of 2-3 dogs that have a similar play-style and are a good size for each other. As we are a small scale boarding kennel we only have a few other dogs staying here, which does make it a bit difficult to have a similar play-style/size match. If having your dog out with other dogs is a top priority then we would suggest boarding at a facility that operates as open concept/daycare. Dogs must already be dog social to participate in play groups.

WHAT DOES AN AVERAGE DAY AT MUTT HEADS LOOK LIKE?

7:30 a.m. - 8:00 a.m. - Breakfast & Bathroom Breaks

(8:00 a.m. - 12:00 p.m. Check-outs/Check-ins)

9:00 a.m. - 12:00 p.m. - Rotated Play Time, Clean Kennel Runs

12:00 p.m. - Lunch (if required)

1:30 p.m. - 3:30 p.m. - Rotated Play Time

3:30 p.m. - 4:00 p.m. - Send Daily Updates (and Report Cards if required)

(4:00 p.m. - 7:00 p.m. Check-ins/Check-outs)

6:00 p.m. - 6:30 p.m. - Dinner & Bathroom Breaks

8:00 p.m. - 8:30 p.m. - Yard Stretch & Bed Time