NEW CLIENT INFORMATION
Information for New Clients
We have been receiving a large amount of requests asking about being put on a waiting list for day trials. We have had a waiting list in the past and it wasn't very successful. We found that by the time we were able to offer day trials, the potential clients on the list were no longer interested as they had to find other options - which is completely fair. We are going to try a waiting list again and see how things go. Please keep in mind that we may not have availability for quite a while. If this end up being unsuccessful we will go back to the way we were doing things before.
Our main priority will always be our current clients. We stopped taking new clients as we were not able to fulfill our current clients boarding needs. We seem to be in a good place right now and are not having to turn many of our current clients away, other than during prime time bookings. As we start to see gaps in our bookings and we have empty kennels, we will reach out to clients on the waiting list to see if they are still interested and are available for a day trial. These will likely be last minute opportunities.
Please keep in mind that we are small scale. While this may be appealing for many reasons, it also does create limitations. We only have 6 dog runs. This may mean that we do not have a ton (if any) last minute boarding availability. Most of our clients do book in advance. This also means that we may not have playmates for dog-social dogs. As we started Mutt Heads for dogs that cannot go to daycare or would not do well in a large scale kennel, we have a lot of clients who do not want their dogs out with other dogs. If having your dog out with other dogs is a priority, Mutt Heads is likely not what you are looking for. If we are able to pair up dogs we definitely will, but it is not a guarantee. Your dog will always have interactive play time with us.
Please review our frequently asked questions. It answers a majority of the questions we get. All dogs do need to allow us to handle them (put on a leash and harness, enter the kennel run with them in it, etc.) and they need to be able to settle in the kennel run with other dogs around them.
If you are interested in being added to our waiting list, please send us an email to info@muttheads.ca and we will reach out and make sure our kennel environment is what you are looking for. Thank you so much for your interest!